> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.abtutor.cloud/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Error logging in or fetching sites

### Check if their licence is valid. 
There are a few things to check when a User is unable to log into AB Tutor console.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/b/5/f/3b5f32240df7b000/image_9mqnb3.png)

This error occurs when the person logging in for that tenant doesn't have access to any sites or has the Tenant Administrator role for that tenant. 
* Their licence has been set up. 
* They're logging in using the auth flow they initially set up for that account. If they registered a Google account then Entra login won't work, even if they have the same email! (Such as the case for this screenshot above) 
* The URL they're using is correct. It's possible that they're using the 'Create admin' url, thus sending a 'create-admin' request to the Server and failing the request. 
* Check that sites exist for the tenant. 
* Check that they have gone through the 'Create administrator' process for setting up their tenant. You can check this by connecting to their database and running 'SELECT count(*) from licencing.tutors;'. If the results is 0 this is the issue.