V10 (On-Prem)

• AB Tutor V10 (On-Prem): Clients are appearing as offline when machines are turned on

  This can be due to a few questions. First please check that: The AB Tutor Client Service is running on the machine This device is not listed inside the Central Server's web UI request list. There are not two copies of the same device inside the 'All Items' view where one of them is offline and the other is online. If you are still having issues please email support@abtutor.com for assistance.Few readers

V8

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• I can see, but cannot connect to, my clients and get a 10060 error message.

  Common causes of this error are: A firewall is blocking the connection to/from the remote machine on port 5151. Check your Windows firewall on both the Tutor and remote machine. The IP address of the machine you are connecting to is invalid. The computer name you are connecting to has a different IP address registered on the Tutor machine. This can occur when your DHCP server allocates a new dynamic IP address to a computer name but your DNS server has not been told about it. So, then your TuFew readers

• How can I configure AB Tutor to run through our proxy server

  If any computer on which AB Tutor is installed accesses the Internet via a proxy server, then details of the proxy server must be entered into AB Tutors settings. Launch AB Tutor and choose 'Connect to external License Server' Tick on use proxy server to connect to internet Enter the IP address or server name of your proxy server Enter the port number used to access the proxy server If your proxy server requires authentication, enter the username and password used to access the proxyFew readers