• Error logging in or fetching sites

  Check if their licence is valid. There are a few things to check when a User is unable to log into AB Tutor console. This error occurs when the person logging in for that tenant doesn't have access to any sites or has the Tenant Administrator role for that tenant. Their licence has been set up. They're logging in using the auth flow they initially set up for that account. If they regisFew readers

• Wanting an upgrade from V10 (On-Prem) to V10 (Cloud)

  For a quote on pricing, refer the customer the sales team.   Advise the customer to uninstall AB Tutor V10 (On-Prem) from their machines using a ABCleanUp Utility.  https://www.abtutor.com/dl/93ceab33-297d-41d1-a9e4-acebe26da194 This utility is an exe that will remove all traces of AB Tutor V10 (On-Prem) and earlier from a machine that it was ran on. NOTE: It is possible that a customer could have V10 (On-Prem) and V10 (Cloud) onFew readers